Leopards Courier Complaint Channels
| Channel | Contact | Best for |
|---|---|---|
| Phone (UAN) | 021 111 300 786 | Late parcels, failed delivery, proof of delivery |
| 0345 5367273 | Sending the CN and photos in writing | |
| Online form | Leopards complaint form | Formal complaints, requests and claims |
| customerservice@leopardscourier.com | Written claims with attachments |
What to keep ready
- the CN number, booking date, origin and destination cities
- weight, number of pieces and a description of the contents
- sender and receiver names, phone numbers and addresses
- photos of any damage, including the outer packaging, taken before you throw anything away
- proof of value, such as an invoice or order receipt, for a claim
How to file a LCS complaint online, step by step
- Open the form on pk.leopardscourier.com. It’s the Contact Us link in the site footer.
- Enter the parcel details: CN, origin, booking date, weight, pieces and contents.
- Add the people: shipper’s and consignee’s names, phone numbers, addresses and destination city, then your own name and number as the complainant.
- Classify it: choose Complaint, Request or Claims, a priority (Low, Medium, High or Critical), the service you used and the issue type.
- Explain and submit. Describe what happened with dates, submit, then screenshot the confirmation.
No reply time is published. If nothing comes back within a few working days, follow up on the UAN or WhatsApp and quote your CN.
Late, lost or damaged: what to do in each case
Late parcel
Check the delivery promise first. Overnight Express promises the next working day, and Economy promises 2 to 3 days. If it’s past that, call with the CN. If the status hasn’t changed at all, read Leopards tracking not updating.
Marked delivered but not received
Ask for the proof of delivery (POD). Leopards’ FAQ says LCS customer service can provide it on the UAN when it isn’t shown online. Parcels can be handed to a family member, colleague or neighbour, so check with them before filing.
Lost parcel
File a written claim through the form (issue nature: Claims) or by email, with proof of value. Don’t wait past 10 days from the date it should have arrived, and never past 30 days from booking.
Damaged parcel
Photograph the parcel and contents straight away, then file within 10 days. Leopards’ FAQ says it doesn’t accept responsibility, claims or insurance for fragile goods, so claims for breakable items are unlikely to succeed. Pack fragile items properly and label them.
Insurance makes a difference
Shipments aren’t insured unless the shipper asks for it at booking. When the shipper does ask, Leopards’ FAQ says “we insure the consignment at 5% of the total value”. The FAQ doesn’t spell out whether that is the cost or the cover, so ask at the counter before you book. For international parcels, uninsured losses are capped at US$100 or the airway bill value, whichever is lower.
Online orders: complain to the right party
Leopards handles delivery, not the product. Its FAQ says it isn’t responsible for the quality of the goods and doesn’t handle returns or exchanges. Take a wrong item, a fake product or a refund to the seller or the marketplace.
Daraz buyers can use the Daraz order tracking guide to see who to contact.
Frequently asked questions
What is the Leopards courier complaint number?
021 111 300 786, the same UAN as the helpline. Every contact option is on the Leopards helpline page.
How long does a Leopards claim take?
Leopards’ merchant FAQ says claims are settled after a 45-day investigation.
Is there a Leopards complaint email?
Leopards lists customerservice@leopardscourier.com for customer service. Use the online form if you want to pick the issue type and priority.
Check the latest status first
A new scan may answer your question before you file.
Sources
Leopards complaint form (fields, issue nature, priority) · Leopards FAQs (claim deadlines, POD, fragile goods, insurance) · Leopards merchant FAQ (45-day investigation) · Locate Us (WhatsApp and email).
Also see: How to track an LCS parcel · Tracking statuses · Disclaimer