Leopards Courier FAQs: tracking, delivery, COD and complaints

Enter your CN (consignment) number in the tracker on our homepage and press Track. The current status, route and full scan history appear on the same page. It’s free and needs no login.

CN stands for consignment note number, which Leopards also calls the air waybill number. Its system gives one to every shipment at booking, and the same number follows the parcel until delivery. LCS Tracking number, tracking ID and CN all mean this one code.

Senders find it on the booking receipt from the Express Center. Buyers usually get it in the seller’s SMS, WhatsApp message, email or order page. It’s also printed under the barcode on the parcel label, and our CN number guide shows where to look.

No. Leopards’ Track Shipment page only accepts a tracking number, so a phone number or name returns nothing. Ask the sender for the CN, or call 021 111 300 786 with the sender’s name, booking city and date.

Yes. The tracker on our homepage accepts up to 5 CNs separated by commas.

The usual causes are a typo, a shop order number instead of a Leopards CN, or a parcel that hasn’t had its first scan yet. Remove spaces, check zero against the letter O, and try again in a few hours. If it still fails a day after dispatch, ask the seller to confirm which courier they used.

Store order numbers like #10452 belong to the shop, not to Leopards. Only the Leopards CN works in a Leopards tracker, so ask the seller for it.

Leopards adds a new line only when the parcel’s tracking sticker is scanned, and a parcel on the road between cities isn’t scanned. A quiet day is normal for intercity parcels. If nothing has changed for two working days, send your CN to Leopards on WhatsApp or call the UAN, and see our tracking not updating guide.

A new CN can show nothing until the parcel’s first scan at a Leopards facility. Check again after a few hours.

Parcels pass through sorting hubs between the origin and the destination, so a scan in a third city usually means the parcel is in transit. If that scan stays the latest one for more than two working days, ask Leopards to check the route.

Leopards publishes an app called Leopards Express on Apple’s App Store for managing shipments. You don’t need an app to track, though, because the tracker on our homepage works in any phone browser.

You can message Leopards customer service on WhatsApp at 0345 5367273, which Leopards writes as 0345-LEOPARD. Put your CN and question in the first message. Leopards doesn’t publish WhatsApp hours or a reply time.

Yes. Add the CN to the end of lcstracking.com/?cn= and the result opens straight away. Sellers often paste this link into order confirmation messages.

Leopards’ FAQ says a full result lists the tracking number, delivery status, delivery date and time, who received the parcel and where. It also shows the booking date, the service used, and the shipment’s weight and pieces.

No. A Leopards tracker only reads Leopards CNs. Use tcstrack.com for TCS, and each courier’s own website for M&P, PostEx, Trax or Pakistan Post.

Open the order in the Daraz app and look for the courier’s tracking number. If it’s a Leopards CN, enter it on our homepage; if you only see a Daraz tracking ID, track it in the Daraz app. Our Daraz order tracking guide shows where the number sits.

Leopards has accepted the parcel and created its CN. It hasn’t moved yet, and the next update appears after the first scan.

The parcel is moving between cities or sorting hubs. It’s normal to see no new line for a while during this stage.

The parcel has reached the Leopards facility that serves your area. The next step is usually “Out for delivery”, so keep your phone on.

A rider has your parcel and is delivering it that day. Leopards delivers between 9:00 am and 5:00 pm, Monday to Saturday, so keep your phone on and the exact cash ready for a COD order.

First ask family, colleagues or neighbours, because Leopards can hand a parcel to them and record it as delivered. Then call 021 111 300 786 the same day and ask for the proof of delivery (POD). Leopards says it keeps a written record of who received every parcel, when and where.

The parcel is going back to the person or shop that booked it. Leopards gives reasons such as the receiver refusing it or the address not being traceable. Contact the sender about a resend or a refund.

The rider tried but couldn’t complete the delivery. Leopards makes up to 2 attempts and leaves a message saying who to call. Call the UAN with your CN to arrange the next attempt or a collection.

It depends on the service on your booking slip. Overnight Express aims for the next working day anywhere in Pakistan, and Economy takes 2–3 days. Remote areas and public holidays can add time.

Leopards says Overnight Express delivers by the next working day, nationwide. Sundays and public holidays aren’t working days, so a parcel booked on Saturday is due on Monday.

Leopards’ Express page says Economy takes 2–3 days across Pakistan, and its e-commerce page says the second day after booking. Economy has a minimum chargeable weight of 5 kg.

Leopards doesn’t publish delivery times for individual city pairs. Overnight Express targets the next working day on every route, and Economy 2–3 days.

Not as standard. Normal delivery runs Monday to Saturday, and Sunday or public holiday delivery is an extra-cost option in major cities.

Leopards’ FAQ lists delivery hours of 9:00 am to 5:00 pm, Monday to Saturday.

Yes, at an extra charge. Leopards’ FAQ says you can pick any time between 10:00 am and 8:00 pm. Its Mera Time Delivery service, at participating Express Centers, lets the sender choose a morning, afternoon or evening slot.

Leopards makes holiday deliveries in major cities for an extra charge, through select Express Centers. Before booking around Eid or in bad weather, check Leopards’ Service Alerts page for disruptions.

Leopards lists same-day delivery among its domestic options, and its FAQ says it costs extra. It doesn’t publish which cities qualify, so ask the Express Center before you book.

Leopards doesn’t say so. A COD parcel travels on whatever service the seller booked, usually Overnight or Economy, and takes that service’s time.

The courier’s clock starts when the seller books the parcel, not when you place the order. If lcs tracking shows nothing, the seller may not have dispatched it yet, so ask them.

Don’t count on it. Leopards’ FAQ says it isn’t liable for loss caused by late delivery or by interruptions beyond its control. Claims cover lost or damaged parcels, not slow ones.

Call 021 111 300 786 or visit an Express Center with the pickup address and the destination city. Leopards’ FAQ says staff can give you the expected time for that route.

Leopards can hand the parcel to a family member, colleague or neighbour and record who received it. If nobody’s there, the rider leaves a message and tries again.

Up to 2 times, according to Leopards’ FAQ. After a failed attempt, the parcel can usually be collected from the nearest Express Center.

Yes, after a failed delivery attempt most parcels can be picked up from the nearest Express Center. Call the UAN first to confirm where it’s being held, and take your CNIC and CN with you.

Yes. Call 021 111 300 786 or WhatsApp 0345 5367273 with your CN, and Leopards says it will make another attempt at a time that suits you.

Only the shipper can. Leopards’ FAQ asks the shipper to email csdkhi@leopardscourier.com within 24 hours of booking, so a receiver should ask the sender to request it.

Leopards says it contacts the local station to redirect or recollect the parcel, depending on the request. If the parcel can’t be delivered because of an address change or a closed business, it goes back to the sender.

Photograph the box and the item before you unpack fully, and keep the packaging. Report it to Leopards with the CN straight away, because its FAQ only accepts claims lodged within 10 days of the incident. If you bought online, tell the seller too.

For a COD parcel, pay only the amount the seller confirmed, which should match the COD amount on the Leopards label. Don’t pay anything extra for a prepaid parcel. Report any extra demand to 021 111 300 786 with the CN.

You pay the Leopards rider in cash when the parcel arrives, and Leopards later passes that money to the seller. The parcel is tracked with its CN like any other.

Leopards doesn’t publish an open-before-payment policy. Riders may ask for payment first, so check the seller’s terms before you order.

The seller. Leopards’ FAQ says it’s responsible only for delivering the parcel, not for the quality of what’s inside.

Email cod.khi@leopardscourier.com with your name, city, address and lcs tracking id. Leopards says it can share the shipper’s details, but it isn’t responsible for how quickly the shipper then contacts you.

Yes. A refused parcel goes back to the seller, and the tracking changes to “Returned to Shipper”. Talk to the seller first if you’d rather have a replacement.

Don’t pay for an order you didn’t place; refuse it so it goes back to the sender. A Trustpilot review from February 2025 describes a buyer who paid for an unordered COD parcel that held only packing material.

Take it to any Leopards Express Center, or book a pickup by calling 021 111 300 786. You’ll get a booking slip with the CN, which is the number the receiver needs for lcs tracking.

Yes. Leopards’ FAQ says regular pickup runs Monday to Saturday at no extra charge, while collection from outside the city costs extra.

Pickups can be ordered any time before 4 pm, according to Leopards’ FAQ.

Yes, through Leopards Bulao on Leopards’ website. The form asks for your address, city, shipment type, a vehicle (bike, rickshaw, Shahzor or Bolan) and a time window.

Leopards’ FAQ lists currency, jewellery, bullion, precious metals and stones, antiques, works of art, stamps, liquor, firearms, explosives, drugs, plants, animals, industrial carbons and diamonds, and hazardous or combustible materials. Items restricted by IATA or ICAO rules, or regulated by law, are excluded too.

Yes, if they’re packed and labelled properly. Leopards’ FAQ says it doesn’t accept claims or insurance for fragile goods, so ask for its bubble packing service, which every Express Center offers.

Yes. Leopards Flyer Express is meant for documents and sensitive items like cell phones and passports, in a waterproof, tear-resistant flyer.

It’s a fixed-size box at discounted rates for 1, 2, 3, 5, 10, 15 or 20 kg of non-perishable or fragile goods to major destinations. Every Leopards Box travels on Overnight Express for next-day delivery.

Overland is Leopards’ road service for heavy parcels over 10 kg, with a minimum chargeable weight of 10 kg. Leopards doesn’t publish an Overland delivery time.

Yes. Leopards’ FAQ says to tell them what has changed, and they’ll contact the station handling the parcel to re-route it.

Leopards’ FAQ warns that the parcel may be delayed in transit until the price difference is paid, and an extra service fee may apply. Weigh and measure the box before you book.

Leopards doesn’t publish a fixed price list. The price depends on the service, origin, destination and weight, and the official rate calculator shows the current figure.

S-C is the service charge, F-C is the fuel charge, and T-A is the total amount you pay.

Economy has a minimum chargeable weight of 5 kg. A bulky parcel can also be charged by its volumetric weight instead of its actual weight.

Length × breadth × height in centimetres, divided by 5,000. A 40 × 30 × 20 cm box comes to 4.8 kg, even if it weighs 3 kg on the scale.

Leopards’ FAQ says fuel is charged as a percentage that’s set for a year but can change when fuel prices move. The rate calculator shows it as a separate F-C line.

Yes. Leopards’ FAQ says Sunday, public holiday, same-day and time-specific deliveries all cost extra.

Compare Overnight and Leopards Box in the calculator before choosing Economy, because Economy charges for at least 5 kg. Smaller packaging also keeps the volumetric weight down.

Leopards’ FAQ says account customers should raise bill queries within 10–15 days of receiving the bill, which is issued by the 5th of each month. Corporate clients get their rates from their sales representative.

Not by default. Leopards insures a consignment only when the shipper asks at booking, and its FAQ gives the charge as 5% of the total value.

Call 021 111 300 786, WhatsApp 0345 5367273, email customerservice@leopardscourier.com, or use the online complaint form. Keep your CN ready and ask for a complaint reference number.

Leopards’ FAQ says it only accepts claims lodged within 10 days of the incident. Every claim must also reach Leopards in writing within 30 days of the booking date, or Leopards accepts no liability.

Leopards’ FAQ says claims are settled after an investigation process of 45 days.

Keep the booking slip with the CN, a screenshot of the lcs tracking status, photos of any damage, and the invoice or other proof of value.

If you insured it, Leopards’ FAQ says it pays the market value of a lost shipment. Uninsured losses are reviewed case by case by its customer satisfaction team. International shipments are capped at US$100 or the airway bill value, whichever is lower.

Check the delivery details in tracking first. If they aren’t shown, call 021 111 300 786 and Leopards’ customer service will provide a copy of the POD.

Follow up with your complaint reference number, and put the issue in writing by email so there’s a record. If you bought online, raise it with the seller or marketplace too, since they booked the parcel and can chase it from their account.

Leopards says its international network reaches over 2,000 global destinations. Check your country in its international rate calculator.

Express Plus is the fastest, Express balances speed and cost, and Economy takes parcels of 5–25 kg. Student Express sends academic documents like transcripts at a fixed rate.

Leopards’ FAQ says it normally takes 1–5 business days. Unusual or high-value items can be held longer.

Usually the receiver. The shipper can choose to pay instead, which Leopards calls Delivery Duty Paid.

No. Leopards needs a full street address and a phone number for international delivery.

The shipper has 5 working days to send them. After that the shipment is treated as abandoned and destroyed or disposed of, and the shipper still owes any duties and taxes.

Yes, if the shipper asks in writing for a Return to Origin (RTO). The shipper pays the return charges plus any duties and taxes billed at the destination.

No. Leopards’ FAQ says it doesn’t offer holiday service on international shipments.

Yes, from the countries listed in Leopards’ tariff. Its rate calculator has an Import option, and 021 111 300 786 can confirm a specific country.

Visit any Express Center with a CNIC copy and at least one shipment to register for Retail COD. You’ll give your name, CNIC, mobile number, bank name, IBAN, brand name and address. Leopards then sends your Shipper ID to your mobile.

A copy of your CNIC and a cheque, according to Leopards’ Retail COD page.

No. Leopards says Retail COD has no minimum monthly shipments, and you can register with a single shipment.

For Retail COD, Leopards says payments go to your bank account weekly, within a week of successful delivery. It doesn’t publish the payment cycle for corporate e-commerce accounts.

Leopards’ Retail COD page says there are no hidden charges, taxes or return fees, and no pickup charges. You pay the service charges when you book.

It’s ecom.leopardscourier.com, where e-commerce account holders manage bookings, shipments and COD payments. Buyers don’t need it to track a parcel.

Yes. Leopards’ Shopify app syncs store orders, books shipments in bulk and generates load sheets, and Leopards says it’s free to use. It supports both COD and prepaid orders.

A Shipper ID identifies the seller’s Leopards account, while a CN identifies one parcel. Only the CN works for tracking.

The UAN is 021 111 300 786. From outside Pakistan, dial +92 21 111 300 786.

Yes. Leopards’ FAQ says its customer service agents take calls after the office closes.

0345 5367273, or +92 345 5367273 from abroad. Leopards spells it 0345-LEOPARD.

Use customerservice@leopardscourier.com for general queries. For a COD shipper’s details write to cod.khi@leopardscourier.com, and for a shipper’s address change write to csdkhi@leopardscourier.com.

Leopards House, 19-F, Block 6, PECHS, Karachi.

Use our office finder, which searches the Express Centers on Leopards’ Locate Us page by city, area or landmark. Leopards lists centers in about 160 cities.

No. Leopards lists the same UAN, WhatsApp number and email for its head office and every zonal office.

Leopards doesn’t publish opening hours for each Express Center. Deliveries run from 9:00 am to 5:00 pm, Monday to Saturday, so call the UAN before visiting late in the day or on a Sunday.

Besides booking and collecting parcels, Leopards offers services such as bill payment, NADRA e-Sahulat, insurance and bubble packing through its Express Centers. Not every center offers every service, so ask at the counter.

Leopards has a Franchise Opening page for applications. It doesn’t publish franchise costs, so ask through that page or the UAN.

Treat it as a scam. In 2024, Pakistan’s National CERT warned about fake delivery SMS messages using the names of couriers including Leopard, TCS and Pakistan Post to spread malicious links. NCERT says genuine couriers don’t ask for payments or address changes through SMS.

No. In July 2025 the PTA warned about fake courier messages asking people to enter verification codes, and said genuine couriers don’t need codes for delivery.

Leopards says real vacancies appear only on its verified social media accounts and through careers@leopardscourier.com. It warns against adverts that ask for a fee and asks people to verify offers on 021 111 300 786.

It isn’t listed on any official Leopards page as of October 2026, so treat it as unverified. Confirm any number through the UAN before sharing your CN, a payment or personal details.

No genuine courier needs your OTP, card PIN or bank details to deliver a parcel. LCS Tracking never calls or messages people and never asks for payment.

LCS stands for Leopards Courier Services, a Pakistani courier company founded in 1983 and based in Karachi.

No. LCS Tracking is an independent site and isn’t owned by or affiliated with Leopards Courier Services. Leopards’ official Pakistan website is pk.leopardscourier.com.

They’re fetched from Leopards Courier’s tracking system and shown as received, without edits. If Leopards’ scan data is late or missing, the result here will be too.

No. Only Leopards can change a delivery, arrange another attempt or process a claim, so contact its helpline or WhatsApp.

Recent CNs are saved only in your own browser, so you can recheck them with one tap. They aren’t sent to anyone else.